Terms and Conditions

THIS IS AN IMPORTANT DOCUMENT - PLEASE READ IT CAREFULLY

With any contractual agreement, it is important that we outline the terms as simply and thoroughly as possible. Please take the time to read through these conditions carefully to avoid any confusion. It is important that the terms of the contract between you and us are clear and for this reason, if there is any conflict between what is set out in these conditions and anything you have been told by us or over the telephone, the conditions will prevail . Failure by us to enforce any of our rights at any time for any period shall not be construed as a waiver of those rights.

These conditions are broken up into the following sections:

Part A - sets out the process for becoming a member and the formation of a Contract, and the terms and conditions of your membership.

Part B - sets out the key Rules at the facility. Please also refer to other signage and handouts.

Part C - sets out the Direct Debit arrangements regarding payment of your membership and their fees. It forms part of your Membership Application and Contract.

Part D - sets out the Privacy Statement and Acknowledgement.

You should read this document carefully before you agree to become a member of Milkshake Racing. If you do not understand something in these conditions please ask us.

Please be advised that these Membership Terms, Conditions and Rules may change from time to time.

DEFINITIONS

In these Membership Terms and Conditions the following definitions apply:

PART A

MEMBERSHIP TERMS

PREPAID MEMBERSHIP

PART B

RULES OF THE CLUB

PART C

CUSTOMER SERVICE AGREEMENT

Our commitment to you

This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between Milkshake Racing and you. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance.

Initial terms of the arrangement

In terms of the Direct Debit Request arrangements made between us and you, we undertake to periodically debit your nominated account for the agreed amount for the monies owing to us hereunder.

Drawing arrangements

Drawings under the Direct Debit arrangement will occur in advance commencing on the date of your acceptance of this Agreement . If drawings fall on a non-business day, it will be drawn on the next business day. Please note that drawings may take up to 5 business days to come out of your account. We reserve the right to vary the date upon which we debit your account from time to time. If your drawing is returned or dishonoured by your financial institution we will endeavour to contact you requesting payment. If we have not received payment we will re-draw these funds again along with and including any outstanding monies hereunder on or before the next Direct Debit cycle. Transaction, administration fees and other costs hereunder will be charged to your account.

YOUR RIGHTS

Changes to the arrangement

If you want to make changes to or stop the drawing arrangements, written notice of this must be forwarded to us and your financial institution including details of all changes requested.

Enquiries and Disputes

Should you wish to discuss these arrangements, including any possible disputed amounts, please call us or your financial institution directly. Where disputes are referred to us, we will endeavour to respond to them within 7 days. If you do not receive a satisfactory response from us in relation to your dispute, you may contact your financial institution. They will respond to you with an answer to your claim in accordance with their published processes.

Your commitment to us

It is your responsibility to ensure that:

(a) Your nominated account and/or credit card can accept direct debits (your financial institution can confirm this); and

(b) That on the drawing date (and for 5 subsequent days) there is sufficient cleared funds in the nominated account; and

(c) That you advise us in advance if the nominated account is to be transferred or closed. That if you are paying your fees by credit card, you advise us of any changes to your credit card information, i.e. expiry date, or number.

PART D

PRIVACY STATEMENT AND ACKNOWLEDGEMENT

In the course of establishing a Contract with you and during the term of that Contract we will obtain access to certain sections of your personal information (such as information concerning your health and your financial position). Milkshake Racing will only use, disclose or deal with such information in accordance with our Privacy Policy . or can be sent to you on request in writing.